Refund policy

At Coner Nest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.
  • The item must be returned in its original packaging.
  • Proof of purchase or order details may be required.
  • Items that are damaged due to misuse or improper handling by the customer will not be eligible for return.

Damaged, Defective or Wrong Items

Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and clear photos or videos of the product.

Once the issue is verified, we will arrange an appropriate replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved, the refund will be processed using the applicable payment/refund method. Processing times may vary depending on the payment provider.

Return Shipping

Unless the product received was damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Shipping and delivery charges are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

Returns may not be accepted for:

  • Used, damaged, or altered products
  • Products without their original packaging
  • Items returned after the 14-day return period
  • Items damaged due to customer misuse
  • Clearance or final-sale items, where clearly stated at the time of purchase

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped or dispatched, cancellation may not be possible and our standard return policy will apply.

Contact Us

For return, refund, or order-related questions, please contact us through the contact details provided on our website.

Coner Nest
Customer Support